We help NZ Consumers get back Junk insurance premiums that they should NOT have paid for.
Get Your Refund Started
What type of insurance can I reclaim?
There are 3 different types of Junk Insurance that we can help with. If you aren’t sure whether you have taken any of these out, ask us to check for free!
Consumer Credit Insurance (CCI)
Credit Card Plus
Credit Card Cover
Personal Loan Protection
Home Loan Protection
Guaranteed Asset Protection Insurance (GAP)
Extended Warranty Insurance (EWI)
Mechanical Breakdown Insurance
Extended Mechanical Warranty
Our Promise to You
We will assign you with a dedicated consumer expert who will take the stress and hardwork out of the process
We will provide you with regular progress updates
We will respond to any queries you may have on the same business day
We do not charge you anything, unless you receive a refund.
No Refund – No Fee
You don’t pay anything unless you get a refund!
How it Works
Our 3 Step process is desgined to be simple and stree-free, we do all of the hard work for you.
Step 1 – Initial Consultation
Fill out the form and we will call you. We will introduce ourselves and gather some basic information then we will ask you to sign some legal stuff so we can speak to your insurance providers
Step 2: Let Us Do The Hard Work
We manage the entie claims process for you so you don’t have to worry about dealing with your insurance providers. This includes requesting documentation, writing letters and dealing with queries.
Step 3: You Get Paid
If your claim is successful, you will receive a refund.
FAQ
What is Junk Insurance ?
Insurance added on to personal loans, home loans, vehicle loans, credit cards and leases, which are poor value for money and unlikely to be of use. Consumer Credit Insurance (CCI), Guaranteed Asset Protection Insurance (GAP) and Extended Warranty Insurance (EWI) are different types of Junk Insurance.
What is Consumer Credit Insurance (CCI)?
CCI was sold as an add-on insurance with credit cards, personal loans, vehicle and home loans. It is intended to cover your minimum repayments if you were unable to meet them yourself due to accident, sickness or unemployment. In the event of death, they would also repay your outstanding balance.
What is Guaranteed Asset Protection (GAP) Insurance?
GAP insurance was sold with your vehicle loan to cover the difference between what you owe and what your insurer pays out if your vehicle is written off or stolen. For example, if you owe $20k on your vehicle loan and your insurer only pays $10k when it is written off, the GAP insurance will pay the remaining $10k on your vehicle loan.
What is Extended Warranty?
Extended Warranty is usually purchased at the time you buy your vehicle. It is designed to cover unexpected mechanical issues with your vehicle, it was often poor value for money and could have been added without your knowledge.
Which products was Junk Insurance sold with?
Credit cards, personal loans, home loans, and vehicle loans.
How do I know if I have Junk Insurance?
We review your policy documents and let you know. Sometimes it has been added without your knowledge, so you may not be aware that you have it.
How far back can I claim?
As long as we have the documentation to back it up, as far as you like. Some policies were sold as far back as the 1990s.
I don’t have any documentation, does that matter?
Not at all! We can request the documentation we need from your provider on your behalf.
How long will the process take?
Sometimes the process can take a few weeks depending on the providers and the amount of accounts we are looking at. We aim to get these all investigated in a timely manner. Your consultant will keep you updated throught the process to ensure you know where everything is at.
Will you charge me for this?
We offer a free checking service, so if you are unsure whether you had insurance or not we can check this for you for free. If you have insurance we provide a no win no fee service. So when you win, we get paid. Our fee is 30% + GST of the total refund.
How does the process work?
Our process is focused on taking the hassle out of dealing with your provider whilst giving you the best Customer service possible.
1. We complete a preliminary assessment to see if you may be eligible.
2. We ask you to sign a Letter of Authority and agree to our Terms of Service.
3. We request supporting evidence.
4. We ask you about the sale of the policy.
5. We send a Letter of Complaint.
6. If successful, you will be paid the full refund, then you pay us. If unsuccessful, we may refer it to IFSO
What experience do you have with Junk Insurance claims?
Our team has extensive first-hand experience working for banks in various roles, such as complaint review, quality assurance, and refund calculations. We are now leveraging this experience to assist New Zealanders in reclaiming Junk Insurance premiums.
Why do you do this?
We want to help New Zealand consumers reclaim money that’s rightfully theirs whilst providing the best service possible.
Why are you making me sign a Letter of Authority? (LOA)
We need your authority to request information and to submit a complaint on your behalf.
Why can’t I do this myself?
You can and you shouldn’t feel pressured into using us or any other Claims Management Company. We do the hard work for you so you can relax without the stress of having to deal with your provider
Will this affect my relationship with my financial provider?
No, this will not affect your relationship with your financial provider.
Will this affect my credit rating?
No, this will not affect your credit rating.
What do you do with my data once you have it?
We will only share your data for the purposes of pursuing your Junk Insurance claim. For example, we will share your data with your provider so they can identify you and review your case. We do not share your data for any other purpose.
Privacy Policy
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Disclaimer
All information found here at Refundr including any ideas, opinions, views, commentaries and suggestions expressed or implied are for informational and entertainment purposes only and should not be construed as personal investment advice. I am not an authorised financial professional. Seek out a professional for financial advice.